From customer message to correct answer in seconds.
Every message goes through the same careful steps. If any of them fails, a person takes over.
Live in four steps.
Set up together in the pilot.
No developers, no new app for your customers, no change to how they reach you.
Connect Shopify
What the AI can now check
What happens to every message.
Nine checks, in order.
Pick a message and watch each check decide. If any check fails, the AI stops and a person takes over.
- 1. Message arrivesInstagram message from Sarah
- 2. Understand the requestOrder status, return, availability…
- 3. Verify the customerOnly when order details are involved.
- 4. Check ShopifyReal order, shipment and stock data.
- 5. Check your policiesReturns, shipping, FAQ, your rules.
- 6. Write the replyIn your tone, in the customer's language.
- 7. Safety checkAnything that moves money needs approval.
- 8. Confidence checkNot sure? It hands over instead.
- 9. Reply or hand overSent on the same channel, or passed to your team.
Try the two rules
that keep it honest.
Customer verification, step by step
Order details are shared only after the customer enters the code sent to the email on the order.
Choose what the customer replies:
No endless loops
If a question stays unresolved, the AI stops trying and brings in your team.
Reply as the customer:
AI when it can help.
Humans when they are needed.
The AI knows its limits. When a conversation needs judgment, it stops, tells your team why, and hands over everything they need.
Below 70% confidence, the AI hands over instead of answering. You can change this in AI settings.
When a person is needed
- The AI stops responding
- Your team gets a notification
- The conversation moves to the top of your Inbox
- Your agent sees the customer, the Shopify order and everything the AI did
- …and exactly why it was escalated
- They reply from your Inbox, and the customer gets it on Instagram or WhatsApp
Connect your store. Let AI handle repetitive customer support.
Join the founding pilot: a small group of Shopify stores, set up together with the founder. Nothing reaches your customers until you're ready.